Problem Solved

Revision as of 17:03, 9 March 2007

What this page is

This page is a simple repository of problems/questions/issues (i.e. reported in support tickets, etc) and the resolution/answer that was ultimately given.

Keep in mind

• Some problems may be identical in symptoms but have different resolutions in different cases.
• Some solutions are written from Soholaunch staff perspective and involve tasks that only Soholaunch staff can perform (i.e. manually modifying partner account settings, key records, etc).

Branding Controls settings not working

Symptoms 

Some branding settings applied but now changes to branding settings don't take.

Cause 

Duplicate partner accounts. Old partner account was deleted, but some domains were still associated with the deleted account and branding settings still existed for the old account.

Resolution 

Manually modified the key records for domains associated with the old account. You can accomplish the same thing by logging in to the partner area deleting the domain license via the partner area then re-adding it...that will ensure it is associated with your current partner account.

PLUGIN INSTALL ERROR: Unable to extract plugin zip file

Cause 

shell_exec() disabled on server.

Resolution 

Changed the way plugin manager extracts the zip file. As of v4.9 r60 and later it uses exec() instead of shell_exec().